If you need help setting up your external monitors, see How to use multiple monitors in Windows 10. Before this step, make sure your PC has not gone into sleep mode or hibernated. Select Start > Settings > Update & Security > Windows Update, then select Check for updates. How to Fix a Monitor Connection by Restarting your PC. If your DisplayPort monitor doesn’t detect a signal from your computer, unplug the cable and plug it back in. Troubleshoot external monitor connections in Windows 10 Windows 10 Before considering troubleshooting options, make sure your device is up to date. Do I have a defective unit or is there something I’m missing? I’ve never had a problem at all with an Anker product and this is a bit frustrating because it’s such an expensive docking station and I can’t get any monitors to work with it. Unplug and Reconnect the DisplayPort Cable. Access the manufacturers website and keep everything updated, BIOS, Chipset, Video, etc. Something is just going wrong between their connection to the USB-C docking station and the laptop/desktop. Change the graphics port: If you’re using a dedicated graphics card with multiple output ports, try switching to another port. If nothing pops up on the screen, you might have a faulty cable. I also know it’s not the monitors themselves because they work fine when plugged directly into the laptop and desktop. Plug the cable back in and check for a display. They are an HP desktop and laptop, and I’ve checked and it seems all the drivers are updated. Change the Monitor’s Source Your monitor should have buttons on it that let you adjust the properties. Luckily, not all problems with a GPU HDMI port mean there’s a hardware issue. When that port isn’t working, you may be unable to use your graphics card which is a problem if it’s the only port you need. If the computer doesn’t detect the monitor, you may have to plug it into another port to make the changes. When using a dedicated graphics card, you need to plug your monitor or input directly into the HDMI port on the card. Choose the original display resolution from the dropdown menu. I know the docking station is working on some level because both my desktop and my laptop immediately recognize the keyboard and mouse I have plugged into the docking station, but never any of the monitors, whether using the USB-C, Displayport, or HDMI inputs. Select the monitor that you’re using with the HDMI port. Connect the other end of the cable to the high-definition TV or monitor. I’ve tried every combination of connecting every port from the monitors to the docking station and still nothing. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: Connect one end of the HDMI cable to the HDMI port on the computer. I have two Acer monitors (model SA270), which have HDMI, DP, and USB-C ports. I have tried setting up my new Anker USB-C 13-in-1 docking station and I cannot get my desktop or my laptop to recognize anything plugged into any of the display ports.
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